Payment

We accept credit card, bank account payment through PayDollar and PayPal payment systems.

PayPal payment system supports MasterCard, Visa, Discover, American Express and eCheck.

Don't have a PayPal Account?
Use your credit card or bank account. (how to do it?)

For purchases over 250 USD, please contact us.

Tax

The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund

Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

Return Shipping Charges

We will arrange UPS to pick up the RMA merchandise from the customer. Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Cross Shipment

Cross shipment (exchange shipped prior to return of the original) must be secured by credit card. Such charge will remain on the customer's credit card until we received the returned merchandise. A refund for the charged amount will be credited within 30 days from the day on which we received the returned merchandise.

The UPS will charge us US$10.00 for any refused packages with immediate effect. Therefore, please provide us with the correct postal address and name of the recipient. Otherwise, Customers would have to bear all the additional delivery and service charges, including that being imposed by the UPS.

Warranty and Return Policy

We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

Non-defective product(s)

1. Should you change your mind after purchase, please contact our customer service department immediately. We will cancel your order as your request. However, if your order has been shipped out, you will be responsible for all the shipping (including the original shipping, handling and return postage), and 25% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).
2. Should you open the package, but do not want to accept the received product(s). A RMA number from us is necessary and 25% restocking fee will be charged.
3. We try our best to make you get desired products as soon as possible. In case you receive wrong products due to our shipping error, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after receiving the return products.

Defective product(s)

1. All our products have full 1 year warranty. Defective products may be replaced if returned within 1 year from the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return them directly to us without getting a RMA number. It may make us difficult to find your transaction record so as to delay exchange or refund process.
2. Defective products must be returned within 30 days from the RMA issuing date. Otherwise no replacement or refund will be made.
3. If the products are over the warranty period or misused, it will be void to get a replacement or refund.
4. The original shipping, handling and return postage will not be refunded.
5. It is not acceptable to bring the defective item for exchange in person.

Return Merchandise Authorisation (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us in service@e-laptop-battery.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Privacy Notice

1. Information Collection and Use
2. Placing an order with e-battery
3. Email Links
4. Cookies
5. Security
6. Correction/ Updating personal information
7. Contact

Information Collection and Use

e-laptop-battery.com is the sole owner of the information collected on this site. We will not sell or rent this information to others in ways different from what is disclosed in this statement. e-battery collects information from our users at several different points on our website.

Placing an Order with e-laptop-battery.com

On the Order Form we collect contact information (like name and shipping address) and we don't collect financial information (like credit card number, expiration date). We will use your contact information to contact you if we have trouble processing your order, if we have questions regarding your order, or we wish to notify you of the status of your order.

Email Links

We use email links on our customer feedback page to allow you to contact us directly with any questions or comments you may have.

We read every message sent in and try to reply promptly to every one. We use the information you provide us to respond directly to your questions or comments. We may also retain your comments to improve the site and program, or we may review and discard the information.

Cookies

Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. It also lets us personalize your experience at e-laptop-battery.com, tailoring the content to your interests. Our website requires the use of cookies. Turning off cookies or rejecting the e-battery.org cookie will limit your experience with our website. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Security

When you submit personal information on this Web site, we will protect your information both online and offline. That information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

Correction/Updating Personal Information:

If you need to correct or update your personal information (such as your email address), or you no longer desires our service you can let us know on our member information page accessible by logging into your My Power account or by emailing our customer support at service@e-laptop-battery.com.

Contact e-Battery

If you would like to contact us for any reason regarding our privacy practices, please write us at the following email address:

service@e-laptop-battery.com

Changes to the Policy

We reserve the right to change the terms, conditions, notices and ploicy under which this website is offered without notice at any time.